A family booked a rental cottage last summer, arrived safely and just
loved the cottage. However, on the second day of their two week stay, the
mom got a call to say her father was seriously ill and not expected to
live. The family packed up and returned home, and sadly, her dad died a
few days later. After the funeral, the renter called the cottage owner
and asked what sort of refund she could expect as they had only used 2
days of their 14 day booking. The owner refused to pay any refund with
the explanation that she relied on the cottage rental income to pay the
costs of her cottage and it was always fully booked through the season.
She was not able to find a replacement rental party at the last minute
and as the rental agreement stated; if that was the case no money would
be returned. Of course the rental group did not have travel insurance,
which would probably have covered trip curtailment due to the illness
and / or death of a close relative. The rental cost the family over $ 4000
and they were not able to recover a penny of that money.
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